In September 2021 our Miranda team moved locations to a bigger space to welcome our many loyal customers of the Sutherland Shire region. The move to a new location was a big task, especially during the tight restrictions and lockdowns that COVID induced, however the new site was opened within a week, only steps away from our old address.
In celebrating the relocation of our branch we took the opportunity to interview our Branch Manager.
Q: What do you think sets Qudos Bank apart from other banks?
A: Definitely the service. We go that extra mile.
Q: Finish this sentence: when a customer chooses to bank with Qudos…
A: They are not just becoming a customer of a bank they are joining a culture within a bank who will treat them like family.
Q: What do you like most about your team?
A: The Miranda team is a real team! We all help each other and there is no loose link in this chain.
Q: What’s your goal when supporting a customer with their banking?
A: My goal is to make sure the customer leaves the branch feeling totally satisfied with the outcome and feels that they are important to us.
Q: What’s your favourite thing about working at Qudos Bank?
A: I feel that after almost 22 years that it is the service we strive to give our customers and the family feel.
Q: What’s been your biggest accomplishment here?
A: My biggest accomplishment would be the relationships I have created with our customers who I recognise and I am recognised on a first name basis when they come in for a visit. Yes, I call it a visit as they love coming in here, even if it’s just to say hello.
Q: What’s been your favourite customer memory?
A: I have many favourite memories which include getting loans across the line, giving a hug to special customers (pre- covid) and all of the gratitude I receive from our customers.
Q: If you could sum up Qudos Bank in 3 words, what would they be?
A: One team, caring and honest.
If you've not visited our new home, please come and say hi at:
Shop 3, 581-587 Kingsway
Miranda NSW 228
Open: Mon - Fri: 8.30am-4.30pm
Sat: 8.30am - 12.30pm
Wheelchair access to teller counter