By Antar Chahine
Chief Risk Officer
As 2023 draws to an end and heading into the festive season, we hope you can wind down and enjoy the festive season with your loved ones and those that matter to you the most.
Whatever you decide to do, it’s encouraged that you remain vigilant when it comes to your personal and account information. Ensure your scam awareness does not go on holidays and you continue to always remain alert as scammers do not wind down over the festive season. They remain determined to scam victims and continue to evolve and get clever with their tactics.
A common scam we continue to see trending across the network is ‘Phishing’. Phishing is a source of social engineering where cyber criminals and scammers try to trick you into giving them personal or account information. They send you fraudulent emails or text messages often pretending to be from large organisations you know or trust. They may try to steal your online banking logins, credit card details or passwords. Phishing can result in the loss of information, money, or identity theft.
Here are some tips that could help you avoid a phishing scam:
For an additional layer of protection, we encourage you to consider adding Second Factor Authentication. This adds another layer of security verification when you log onto your accounts. At Qudos Bank, we recently changed the layout where the 6-digit verification code appears when you are sent an SMS to minimise risk of the code being seen by a third-party.
Below are some key tips in managing Second Factor Authentication:
On a final note, we want to encourage you, our customers, to share the tips we’ve outlined in this article with your loved ones. Scams don’t discriminate and can impact people of any age. This is an important reminder that keeping yourself informed could help prevent you from falling victim to a scam.
Stay safe this coming festive and holiday season, always do your thorough independent research, and visit our Fraud & Security hub if you want to access additional resources.
Our Fraud team are available to assist from Monday-Friday 7am-7pm and Saturday 9am-5pm (AEST).
You can reach them by calling 1300 747 747 and selecting Option 4 and Option 3.