AlertImportant travel alert: The Allianz Global Assistance Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online. Our Travel Insurance policies do not cover claims related to COVID-19, read our FAQs or Smartraveller.

We are temporarily ceasing sales of Travel Insurance

Following the advice of the Australian Government not to travel overseas, our travel partner Allianz Global Assistance is temporarily ceasing sale of new domestic and international Travel Insurance policies, effective 27 March 2020.

There may be other insurance options available to suit your requirements and you may find the list of insurance providers located on the Insurance Council of Australia website to be of assistance.

 

COVID-19 and Travel Advice Warning Update

Allianz Global Assistance Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued “Reconsider your need to travel” or “Do not travel” travel warnings and restrictions, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please refer to the Australian Government’s Smartraveller website for up to date information.

If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs. Refer to your Product Disclosure Statement for cover details.

 

Travel Claims

All claims will still be assessed. The Allianz Global Assistance Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online.

 

Can I get a refund for my travel insurance?

We are offering eligible customers who purchased travel insurance prior to 18 March 2020, and whose travel plans have been cancelled or shortened due to COVID-19, the option to cancel the remainder of their policy, and obtain a refund for the unused premium portion.

Eligible customers who purchased Travel Insurance on or after 18 March 2020 will be given the option to cancel their insurance and receive a full refund of the premium.

Please note, eligibility criteria apply.

The quickest way to process your refund is via our COVID-19 Insurance Refund Portal.

Please call us on 1800 440 806 (Monday to Friday, 8am-7pm; Saturday, 8am-5pm AEST) or email us at TravelHelpdesk@allianz-assistance.com.au.

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