What is a direct debit?

Direct Debits allow you to authorise a merchant or business to automatically debit your transaction account or Visa Card.

If you notice that the merchant or business has debited your account for an incorrect amount or frequency, you should contact them directly to resolve this.

A Direct Debit on an account is when you have authorised a merchant or business to debit your loan or savings account by quoting a BSB and an account number. The payment may be a one off payment or a scheduled re-occurring payment which has been set up by the third party (i.e. gym membership, utility company).

A Direct Debit on a Visa Debit/Credit Card is when you have authorised a merchant or business to debit your account by quoting your Visa card number. The payment may be a one off payment or a scheduled re-occurring payment which has been set up by the third party (i.e. gym membership, utility company).

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