Reporting scams is really important, if you have identified a hoax or unwittingly engaged in an unsolicited email it is imperative you act quickly and let us know as soon as possible. It allows us the opportunity to investigate the information that has been brought to our attention and use it to minimise the chance of others being affected.

If you believe your security has been compromised or notice a transaction you did not authorise, contact us immediately on 1300 747 747 (Mon-Fri 7am-7pm and Sat 9am-5pm). If your card is lost or stolen, please ensure that you report it immediately in Online Banking or by contacting us on 1800 621 199 (24 hours toll free).

if you believe you have received a hoax or fake email, please simply forward these scam details to [email protected]. Please note, as the Fraud team analyse your correspondence, we are unable to respond directly to individual emails as this may compromise the integrity of the investigation. For all other fraud enquiries, please contact us immediately on 1300 747 747.

For any non Qudos related scams, visit our External Services for Fraud webpage for more information.

Qudos Mutual Limited trading as Qudos Bank ABN 53 087 650 557 AFSL/Australian Credit Licence 238 305. The information in this article is of a general nature and has been prepared without considering your objectives, financial situation or needs. Before acting on the information, consider its appropriateness to your circumstances.

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