Qudos Bank App

1. Make sure you are registered for online banking
2. Change your Online Banking password. If you haven't changed your Online Banking password in some time we'd recommend you login and change your Online Banking password before registering the app to ensure a quick and easy registration process.
3. Update your mobile phone details in online banking

To register the new app, you will need a one-time password which will be sent via SMS. This SMS will be sent at no charge by Qudos Bank, however if you are overseas at the time of registering, you may incur some costs associated with data roaming.

Please ensure your phone contact details within Online Banking are current, check the numbers you have registered against mobile, business and home, ensuring at least one field contains a mobile number.

It is important that you enter your mobile number with 10 digits only e.g. 0412345678 i.e. please do NOT use any special characters or spaces otherwise you may experience problems registering the app.

4. Update your mobile phone or tablet device to the latest operating system.

The minimum operating requirements for the new App are as follows:

• iOS software version 10.3 and above
• Android software version 5.0 and above.

For iOS users please visit the Apple App Store and search for “Qudos Bank” to install. If you have our old QActive App on your device the app will display as an update in the App store.

For Android users please visit the Google Play store and search “Qudos Bank” to install. If you have our old QActive App on your device the app will display as an update in the Play store.

You can install and register the App on multiple iOS and Android devices. If you have multiple Memberships with us only one can be registered to use the app per device.

Click the "Forgotten your App PIN?" link on the PIN screen and follow the prompts. You'll need to de-register your device, and re-register to re-set a Qudos Bank app PIN. Have your Member Number and Online Banking password handy.

To manage your push notifications, head to the settings tab and tap alerts.

Here you will see all the push notifications you can turn on an off

Alerts for new secure message received, new device registration and Osko payments received and rejected will be enabled automatically. Notifications for when a payment due date is approaching for your loan or credit card account and when your account is in negative balance can be managed within the app.

You will also need to ensure push notifications is enabled for the Qudos Bank app within your device settings.  

Secure mail is a safe and convenient way to ask account related questions. Staff are able to verify you through Secure Mail and answer your questions efficiently.

You can access your secure mailbox via the ‘’Contact Us’’ tab within the menu for the Mobile App or via the ‘’View Mail’’ in the right-hand column within the home page of your Online Banking.

You can access your secure mailbox via the "Contact Us" tab within the menu

To create a new secure mail:

• Go to "Contact Us" within the mobile app
• Select Secure Mail
• Tap the pencil icon in the bottom right hand corner
• Select with category your enquire relates to
• Submit your secure mail

Our Customer Service Specialists will respond within 2 working days. You will receive an email notification and push notification (if your push notifications are enabled) when you have received a reply.

You can access your secure mailbox via the ‘’Contact Us’’ tab within the menu.

Tap the message you wish to read and reply to.

Within the app:

1. Log into the Qudos Bank Mobile App
2. Tap the menu
3. Select "Card Management"
4. Tap the card you wish to manage
5. Select "card controls"
6. Here you can turn card controls on or off

Within Online Banking:

1. Log into Online Banking via the Qudos Bank website
2. Select "services" in the dropdown menu
3. Select "Card Management"
4. Here you will see a list of all your cards, select "card controls"
5. The green toggles mean there are no restrictions currently, to restrict the use of your card in these different environments simply turn the toggles off.

Card controls allow you to set up preferences on how you’d like to use your card and the ability to temporarily lock your card in the case you may have misplaced it.

The types of controls you can toggle on and off include:

• Card lock
• ATM withdrawals
• PayWave transactions
• Online transactions
• Digital wallet transactions
• In-store transactions

Learn how to access these controls here.

Within the app:
7. Log into the Qudos Bank Mobile App
8. Tap the menu
9. Select ‘’Card Management’’
10. Tap the card you wish to manage
11. Select ‘’Lock’’

Within Online Banking:
6. Log into Online Banking via the Qudos Bank website
7. Select ‘’services’’ in the dropdown menu
8. Select ‘’Card Management’’
9. Here you will see a list of all your cards, select ‘’Lock’’

Once your card is locked, no transactions can be made using the physical card. Recurring payments will not be affected.

To hide the amount shown on the Quick Balance feature, you will need to follow the steps below:

1. Login to the Qudos Bank Mobile app.
2. Go to ‘Settings’.
3. Then click on ‘Quick Balance’.
4. You will then be able to view your accounts which have Quick Balance turned on. The toggle button is marked as light blue when switched on.
5. To hide your balance, tap the toggle button next to the account you want to hide and ensure that it is grey.
6. Your balance should no longer be displayed on the App home screen.

Alternatively, you can also select the wheel icon on the top right-hand corner of the app to access the Quick Balance settings (follow Steps 1-3 to access) and tap the toggle buttons to grey on both ‘Available balance visible’ and ‘Current balance visible’.

A question will then pop up to ask if you want to disable Quick Balance, select ‘Yes’. This will remove the balances shown on your accounts before logging in.