Variable home loan rate decrease – we’re passing on the full 25 basis point cut to all variable home loan interest rates effective 29 May 2025. Learn more
Scheduled Outage – Sunday 25th May - Banking Services – find out more
There are several reasons why a card might be declined:
Please note that if we notice a frequent pattern of customers disputing specific types of transactions, we classify those transactions as high risk and will automatically decline them. This measure helps us protect accounts and prevent financial losses for our members.
You can also access your Card Controls via Internet Banking or the Mobile App to see if any features have been disabled. See instructions on our Managing Card Controls webpage.
Please contact us should you have any difficulties processing a card transaction.