Our Fraud and Cyber Security webinar is available to stream!


Hear our presenters talk to you about the emerging trends of the fraud, scam, and cyber security space. They also share some helpful tips for you to consider in keeping your personal information safe, as well as the educating you on how to be scam aware.

We hope you enjoy this exclusive webinar – we encourage you to share this with your family and friends.


Frequently Asked Questions

Thank you for watching our Fraud, Scam and Cyber Security webinar. Our presenters did their best to cover the questions that were sent through by you, however, there were some topics that we couldn’t cover entirely in the webinar.

We have a range of security practices that help strengthen the protection of your personal details. For further information, please visit our Fraud and Security hub on our website.

Before you travel overseas, we recommend you set up travel notifications on our mobile app so that you don’t experience issues when making transactions using your Qudos Bank accounts. To learn how to set up travel notifications, read our FAQ page.

Before your trip, we also suggest that you add your cards on Google or Apple Pay, so that this can be used as a backup in case you lose your physical cards. Using your physical cards with a PIN is the preferred method of payment as this is a more authenticated transaction.  Please note you can add multiple cards on Google or Apple Pay.

We understand how important it is for you to keep your accounts and cards safe, which is why we have a Travel & Money tips blog for you to learn some general security tips while overseas.

The Qudos Bank App has multi-factor authentication.  Simply register and add your device as a trusted device to your account. You can also review the trusted devices in the app for added security.

We’re always improving our new technologies to enhance the security of our customer’s accounts. Our secure login measures are logging in with a PIN or biometric security which includes fingerprint, or facial recognition. Visit our mobile app page to learn more.

Please note that when making a new transfer to a new payee, you’ll need to enter your unique PIN in order to make the transfer.

We communicate to customers when a new release of our mobile app is coming. Please ensure that you visit either the Google Play or Apple App Store to download the latest version of our Mobile App.

To keep up to date with the latest mobile app releases, please follow our social channels or ensure your email address is current.

At this stage, you can only login using your member number (username) and set up your own secure password in Online Banking. When logging into the mobile app, you can either login using a PIN or biometric security (fingerprint, facial recognition). We continually endeavour to seek enhancements and new technologies in the future.

We encourage you to always keep your personal information up to date. If you were involved in a cyber incident, it’s best to seek advice from the compromised company or organisation for them to advise on the appropriate steps.

If you suspect that the transaction is unauthorised, please contact our team immediately on 1300 747 747. For further information, please visit our FAQs page.

We recommend speaking to the compromised company or organisation for the data breach as they’ll be best to comment on what type of information has been compromised. If you have a direct debit with companies affected by a data breach, your payments will still be processed.

We cannot comment on our security practices and applications in detail but you can learn how we protect you by visiting our 'How We Protect you' webpage. 

If you’ve been involved in a data breach, the third-party responsible for the incident may have been in touch with you to confirm if your details have been posted on the dark web. We recommend that you remain vigilant of increased spam calls, emails, and text messages and advise not to respond to unsolicited messaging. 

If you’ve been involved in a data breach, the compromised company or organisation responsible may have recommended you get in touch with Australian Credit Reporting Agencies to obtain a copy of your credit file. Depending on your circumstances, they may recommend you place a ban on your credit file. You can find out more information on our External Support Services page on our website.

We advise to take all precautions and check that the person you’re talking to is from the legitimate business. Do your independent and thorough research before speaking to the business. We recommend inputting your credit card details through secure payment methods, such as a verified and secure website.

Please read our Privacy Policy on how we collect, hold, use, and disclose information.


As the information on this page is of a general nature and has been prepared without considering your objectives, financial situation or needs, before acting on the information, consider its appropriateness to your circumstances.

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