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Whistleblower program

The company recognises that an effective Whistleblowing Program helps a business to learn about problems, improve their practices, and reduce business risks and is also an important part of fostering a culture of ethical behaviour throughout the business.
Qudos Bank Office

Speaking up

The company recognises that an effective Whistleblowing Program helps a business to learn about problems, improve their practices, and reduce business risks and is also an important part of fostering a culture of ethical behaviour throughout the business.

We encourage employees and external parties to speak up and report any conduct they believe to be inappropriate. The company provides avenues to allow those who want to raise concerns to do so with appropriate support.

Our program

Our Whistleblower Program describes what type of conduct can be reported and includes conduct that is

  • Dishonest
  • Illegal or Fraudulent
  • Corrupt
  • Unethical
  • Theft or embezzlement
  • A conflict of interest
  • Breach of internal policy (including the Staff Code of Conduct)
  • A danger to the public or financial system

This Whistleblower program applies to any individuals who are current, former or prospective:

  • directors, officers and employees;
  • contractors, suppliers or associates;
  • consultants, service providers, customers; or
  • a relative, dependant or spouse of any of the above

How to make a report

There are a number of ways individuals can report any concerns about conduct they believe isn’t right.

You can contact one of our Whistleblower protection officers, or another eligible recipient within the company, as outlined in the Whistleblower program.

Our Whistleblower Program also contains contact details for other eligible recipients, APRA, ASIC and the ATO.

If you are not comfortable or able to report misconduct internally, you may report it to one of the company’s external and independent whistleblowing service providers.

The company has partnered with Your Call Whistleblowing Solutions (“Your Call”) and PKF Integrity Services ("PFK") to receive and manage your report with impartiality and confidentially.

The Your Call reporting options include:

Whistleblowing.com.au

Your call (use identifier code BANKAUST)

Telephone 1300 790 228, 7am and 12am, recognised business days, AEST

The PFK reporting options include:

https://talkintegrity.com/?qudos

Telephone 1800 161 417, available 24 hours a day 7 days a week

Email qudosbankhotline@pkf.com.au

Mail to the Whistleblower Administrator at PKF Integrity Services (BMNS) Pty Ltd Level 8, 1 O’Connell Street, Sydney NSW 2000

More information

Read our Whistleblower Program here.

How can we help?