Interest rate announcement: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 15 October 2026. From 15 October 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.
Monday 5 October: We've updated our Savings Accounts and Payment Services Terms and Conditions to reflect the retirement of barcode deposit books and to improve the clarity of certain terms. Learn more.
Our Australian-based customer service specialists are here to answer any questions you have and assist with your account enquiries. Our local contact centre team are ready to help with the things you can't do online - like moving money between home loans and closing an account. Our specialists can also provide you with guidance regarding loan applications, fraud concerns, insurance claims, financial hardship, complaints and compliments.
Call our friendly customer service team 6 days a week on 1300 747 747.
Mon - Fri: 7am - 7pm (AEST)
Sat: 9am - 5pm (AEST)
International calls: +61 2 9185 4000 (or from a landline within Australia)
For all other customer service enquiries please refer to our contact page.
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