Monday 21 September: Issue affecting online onboarding applications - We’re currently investigating an issue affecting some customers who are trying to lodge online onboarding applications. We’re sorry for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
Our Australian-based customer service specialists are here to answer any questions you have and assist with your account enquiries. Our local contact centre team are ready to help with the things you can't do online - like moving money between home loans and closing an account. Our specialists can also provide you with guidance regarding loan applications, fraud concerns, insurance claims, financial hardship, complaints and compliments.
Call our friendly customer service team 6 days a week on 1300 747 747.
Mon - Fri: 7am - 7pm (AEST)
Sat: 9am - 5pm (AEST)
International calls: +61 2 9185 4000 (or from a landline within Australia)
For all other customer service enquiries please refer to our contact page.
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We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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