Activating your card via the contact centre

Friday 15 May: Issue Affecting NAB ATM Services - Due to a Qudos Bank system issue, Qudos Bank customers will be unable to withdraw money from NAB ATM's from Monday 18 May. We’re sorry for the inconvenience this may cause, and will update customers as soon as the issue is resolved. Learn more.

Emails and text messages impersonating Qantas Money - We are aware of customers receiving scam emails and text messages falsely representing Qantas Money, requesting them to “verify” a card on their account or redeem points. Never respond to unexpected emails or text messages. If you're ever unsure call us on 1300 747 747. Learn more.

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How to activate your card via the contact centre

Note: if this is a replacement card you don't need to follow the activation steps. You're ready to go!

Call us on 1300 747 747 and select Option 6 then Option 3 from the menu to speak with one of our customer service team.

Please remember when you activate your card you're agreeing to the Credit Card Terms and Conditions available here: Credit card Terms and Conditions.

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Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

How to activate your card via the contact centre

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