Alert - Osko payments: We’ve identified an issue affecting a small number of customers who attempted to make Osko payments in the afternoon of Thursday 15 January. If you attempted a transfer during this time, please call us on 1300 747 747 Monday to Friday 7am-7pm and Saturday 9am-5pm (AEDT) for assistance.

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ATM Disputes

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Transaction Disputes
FAQs

I want to dispute a transaction made at an ATM, what should I do?

We can investigate an ATM dispute, which is when you don't receive the right amount of money requested through an ATM withdrawal.

Before lodging your ATM dispute, you should keep all receipts issued by the ATM, note down the type of ATM used (i.e. Westpac, Bank of Melbourne) and its street and suburb location.

Once you have these details, call us on 1300 747 747 or send us a Secure Mail within Online Banking or the Mobile App.

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