Monday 21 September: Issue affecting online onboarding applications - We’re currently investigating an issue affecting some customers who are trying to lodge online onboarding applications. We’re sorry for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
We can investigate an ATM dispute, which is when you don't receive the right amount of money requested through an ATM withdrawal.
Before lodging your ATM dispute, you should keep all receipts issued by the ATM, note down the type of ATM used (i.e. Westpac, Bank of Melbourne) and its street and suburb location.
Once you have these details, call us on 1300 747 747 or send us a Secure Mail within Online Banking or the Mobile App.
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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