Monday 18 May - Delay to limit changes: Previously communicated limit changes expected to take effect on Monday 18 May have been delayed until August. Customers will be provided with more information closer to the new effective date.
Planned Maintenance - Digital Banking Services - Sunday 24 May 2026 - Find out more.
PayTo will operate in conjunction with the current direct debit process. Your existing direct debits will continue as normal unless a merchant or business contacts you to set up a PayTo agreement instead.
Some businesses or merchants will move existing direct debit arrangements to PayTo because it is a digital and more efficient way to manage recurring payments.
When existing direct debits are migrated, you will be sent a notification informing you of the migration via your preferred notification option, followed by an email.
You will need to view the PayTo agreement in your Online Banking/Mobile App and:
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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