Direct Debits & PayTo

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PayTo
 FAQs

What will happen to my existing direct debit arrangements?

PayTo will operate in conjunction with the current direct debit process. Your existing direct debits will continue as normal unless a merchant or business contacts you to set up a PayTo agreement instead.

Some businesses or merchants will move existing direct debit arrangements to PayTo because it is a digital and more efficient way to manage recurring payments.

When existing direct debits are migrated, you will be sent a notification informing you of the migration via your preferred notification option, followed by an email.

You will need to view the PayTo agreement in your Online Banking/Mobile App and:

  • Resume the agreement to start making payments according to the PayTo agreement, OR
  • Check the contractual agreement with the business and verify if they can cancel the agreement to decline the move and keep the existing direct debit arrangement

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