Text messaging changes from 1 July 2026 – New regulations are helping protect Australians from scams. Text messages from Qudos Bank will display the sender ID ‘QudosBank’ or 'Qudos Bank". Learn what’s changing and how to identify trusted messages. Read more.

Unauthorised access to Member details

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Fraud & Security
FAQs

What should I do if I think someone has obtained access to my Member details?

Your Member number and password identify you to Online Banking and you must protect them at all times. Refer to our tips on protecting your password.

If you think that someone has accessed your member number and/or password you should:

  • Login to Online Banking and immediately change your password
  • Contact us to advise us of what has occurred.

How can we help?