Monday 21 September: Issue affecting online onboarding applications - We’re currently investigating an issue affecting some customers who are trying to lodge online onboarding applications. We’re sorry for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
There are a maximum of 50 threads permitted within Secure Mail. To delete old Secure Mail Messages:
Online Banking
Step 1: Log in to Online Banking.
Step 2: Access your Secure Mail inbox by selecting ''View Mail'' in the right-hand column within the home page of your Online Banking.
Step 3: Request a QSafe code and input the code tovalidate
Step 4: Select all the messages in the inbox that you wish to delete and select ‘Delete’
Step 5: Confirm that you want to delete the selected messages
Mobile App
Step 1: Log in to the Qudos Bank App
Step 2: Access your Secure Mail either via the dashboard shortcut or via the menu by selecting ‘Contact Us’ and then ‘Secure Mail’
Step 3: Click the pencil icon in the top right-handcorner of your inbox
Step 4: Select all the messages in the inbox that you wish to delete and select ‘Delete’
Step 5: Confirm that you want to delete the selected messages
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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