Emails and text messages impersonating Qantas Money - We are aware of customers receiving scam emails and text messages falsely representing Qantas Money, requesting them to “verify” a card on their account or redeem points. Never respond to unexpected emails or text messages. If you're ever unsure call us on 1300 747 747. Learn more.

International refunds

< Back to 
Travelling or Living Overseas
FAQs

I’ve refunded an international purchase – why is the amount returned different to the amount I paid?

Due to exchange rates involved there is sometimes a difference in rate from the time of purchase compared to the time of refund. This is reflected in the refund amount and is applied by Visa not Qudos Bank.

How can we help?