Alert: international payment services maintenance - Saturday 7 March 2026, 4:00pm-5:00pm AEDT. During this period, customers will be unable to process international payments. This includes both customer-initiated payments via internet banking and staff-assisted payments through our contact centre.  Learn more

International refunds

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Travelling or Living Overseas
FAQs

I’ve refunded an international purchase – why is the amount returned different to the amount I paid?

Due to exchange rates involved there is sometimes a difference in rate from the time of purchase compared to the time of refund. This is reflected in the refund amount and is applied by Visa not Qudos Bank.

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