Monday 21 September: Issue affecting online onboarding applications - We’re currently investigating an issue affecting some customers who are trying to lodge online onboarding applications. We’re sorry for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
Any existing access you have on joint or signatory accounts within Online Banking should appear within the app. If you don't currently have access to joint or signatory accounts within Online Banking you will need to call us to amend your details and access permissions on these particular accounts.