Alert - Osko payments: We’ve identified an issue affecting a small number of customers who attempted to make Osko payments in the afternoon of Thursday 15 January. If you attempted a transfer during this time, please call us on 1300 747 747 Monday to Friday 7am-7pm and Saturday 9am-5pm (AEDT) for assistance.

Emergency Assistance: We’re concerned for the safety and wellbeing of the people and communities affected by the Victorian bushfires and Queensland floods. We’re here to help – assistance is available for affected customers. Learn more.

Live Chat Information Storage

Older woman with headphone sitting on the couch with laptop on her lap. She is looking at her laptop, smiling and waving at it.
< Back to 
Live Chat
FAQs

What happens to any information I give you during a chat session?

We store your chat transcripts securely for 7 years. Rest assured, we'll never use the information you tell us in a chat session for marketing purposes.

How can we help?