Romance Scam Alert — Wednesday 11 February: Scammers are using online relationships to steal money and personal information. Watch for fast‑moving relationships, refusal to meet, or urgent requests for help. Learn more

Interest rate increase – Thursday 5 February: Following the RBA’s decision to change the official cash rate, interest rates for owner‑occupier and investor variable loans will increase by 0.25%, effective 19 February 2026. From 19 February 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Live Chat Security

Older woman with headphone sitting on the couch with laptop on her lap. She is looking at her laptop, smiling and waving at it.
< Back to 
Live Chat
FAQs

How secure is Live Chat?

Webchat uses TLS 1.2 256-bit to ensure a secure connection. Remember we won't ask you for your account number or passwords — and we recommend that you are always careful about disclosing these details.

If you accept the chat, we may ask for your name, phone number and email address to assist with your enquiry, however, providing this information is optional.

How can we help?