Emails and text messages impersonating Qantas Money - We are aware of customers receiving scam emails and text messages falsely representing Qantas Money, requesting them to “verify” a card on their account or redeem points. Never respond to unexpected emails or text messages. If you're ever unsure call us on 1300 747 747. Learn more.

Live Chat Security

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Live Chat
FAQs

How secure is Live Chat?

Webchat uses TLS 1.2 256-bit to ensure a secure connection. Remember we won't ask you for your account number or passwords — and we recommend that you are always careful about disclosing these details.

If you accept the chat, we may ask for your name, phone number and email address to assist with your enquiry, however, providing this information is optional.

How can we help?