Lost cards in Apple Pay

Interest Rate Increase - Wednesday 6 May 2026: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier, investor and commercial variable loans will increase by 0.25%, effective 20 May 2026. From 20 May 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Emails impersonating Qantas Money - We are aware of customers receiving scam emails falsely representing Qantas Money, requesting them to “verify” a card on their account. Never respond to unexpected emails and if you're ever unsure call us on 1300 747 747. Learn more.

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Apple Pay

FAQs

Can I use Apple Pay as a backup when I lose my card?

Yes, you can continue using your card through your digital wallet until your new card arrives and is activated. Once activated, the new card details will automatically update in your digital wallet so you do not have to re-provision it again.

Please note that customers who have a Visa Debit card will need to have the Visa Payment option selected in their wallets for transactions to go through.

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Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

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