Lost cards in Apple Pay

Interest rate announcement: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 15 October 2026. From 15 October 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Monday 5 October: We've updated our Savings Accounts and Payment Services Terms and Conditions to reflect the retirement of barcode deposit books and to improve the clarity of certain terms. Learn more.

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Apple Pay

FAQs

Can I use Apple Pay as a backup when I lose my card?

Yes, you can continue using your card through your digital wallet until your new card arrives and is activated. Once activated, the new card details will automatically update in your digital wallet so you do not have to re-provision it again.

Please note that customers who have a Visa Debit card will need to have the Visa Payment option selected in their wallets for transactions to go through.

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Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

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