Multiple memberships in the App

3 February 2026 - Issues Affecting Two-Factor Authentication: We’re currently investigating an issue impacting the Symantec VIP Access two-factor authentication app. We’re sorry for the inconvenience this may cause and are working to resolve it as quickly as possible. We’ll provide updates as soon as we can and thank you for your patience.

Emergency Assistance: We’re concerned for the safety and wellbeing of the people and communities affected by the Victorian bushfires and Queensland floods. We’re here to help – assistance is available for affected customers. Learn more.

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I have multiple Memberships I’d like to access from the app, how do I do this?

You can only register one Membership on the app, however if you'd like to view other accounts from your additional Memberships please call us for assistance. If your other Memberships are within the same name then we may be able to provide you with access to view your additional accounts.

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Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

I have multiple Memberships I’d like to access from the app, how do I do this?

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