Emails and text messages impersonating Qantas Money - We are aware of customers receiving scam emails and text messages falsely representing Qantas Money, requesting them to “verify” a card on their account or redeem points. Never respond to unexpected emails or text messages. If you're ever unsure call us on 1300 747 747. Learn more.

PayID payment hasn’t arrived

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Real Time Payments
FAQs

A payment was made using PayID, but it hasn’t arrived in my account?

Payments made using PayID® should arrive in your account within 60 seconds. Please ask the payer to contact their financial institution.

PayID is a registered trademark of NPP Australia Limited.

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