Interest rate announcement: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 15 October 2026. From 15 October 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Monday 5 October: We've updated our Savings Accounts and Payment Services Terms and Conditions to reflect the retirement of barcode deposit books and to improve the clarity of certain terms. Learn more.

PayID payment hasn’t arrived

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FAQs

A payment was made using PayID, but it hasn’t arrived in my account?

Payments made using PayID® should arrive in your account within 60 seconds. Please ask the payer to contact their financial institution.

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PayID is a registered trademark of NPP Australia Limited.

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