Sending a message via Secure Mail

You can send a Secure Mail message via the Mobile App or via Online Banking.

‍

Mobile App

1. Log into the Qudos Bank mobile app
2. Head to the ''contact us'' tab within the menu
3. Tap ''secure mail''
4. Tap the pencil icon to compose a new Secure Mail message
5. Select which category your query relates to in the ''send to'' dropdown.
6. Compose your message and send.

‍

‍

Online Banking

1. Log into online banking via qudosbank.com.au
2. Click on ''view mail'' in the right hand column within the home page after you log in
3. Request the Qsafe SMS code and use the code to validate
4. Click ''compose'' to create a new Secure Mail message and send.

‍

Our Customer Service Specialists will respond within 2 working days. You will receive an email notification and push notification (if your push notifications are enabled) when you have received a reply. You can view and reply in the same way.

‍