International refunds

Interest rate announcement: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 15 October 2026. From 15 October 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Monday 5 October: We've updated our Savings Accounts and Payment Services Terms and Conditions to reflect the retirement of barcode deposit books and to improve the clarity of certain terms. Learn more.

< Back to

Travelling or Living Overseas

FAQs

I’ve refunded an international purchase – why is the amount returned different to the amount I paid?

Due to exchange rates involved there is sometimes a difference in rate from the time of purchase compared to the time of refund. This is reflected in the refund amount and is applied by Visa not Qudos Bank.

How can we help?

We're here to help

Resources

Help & Support

About Qudos

Download our mobile app

Broker Portal

Connect with us

Acknowledgment of country

We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

I’ve refunded an international purchase – why is the amount returned different to the amount I paid?

How can we help?

Help Centre

Contact Us

General Enquiries