Calls impersonating Qudos Bank and our external security provider - Fraudulent calls are impersonating Qudos Bank and our external security provider, using legitimate phone numbers (0 2 9959 7686). Never share your card details. Hang up and call us using the official number on our website. Learn more.

Unauthorised access to Member details

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Fraud & Security
FAQs

What should I do if I think someone has obtained access to my Member details?

Your Member number and password identify you to Online Banking and you must protect them at all times. Refer to our tips on protecting your password.

If you think that someone has accessed your member number and/or password you should:

  • Login to Online Banking and immediately change your password
  • Contact us to advise us of what has occurred.

How can we help?