Text messaging changes from 1 July 2026 – New regulations are helping protect Australians from scams. Text messages from Qudos Bank will display the sender ID ‘QudosBank’ or 'Qudos Bank". Learn what’s changing and how to identify trusted messages. Read more.

24/06/2026 — Alert: Fraudulent Rates Website - We are aware of a phishing website (compareaussieratesau.com). Customers are advised not to click suspicious links or enter personal information on unverified sites. Find out more.

Using Live Chat

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Live Chat
FAQs

How does it work?

When you are on one of Qudos Bank's home loan website pages an invitation to connect to Qudos Bank Live Chat will appear. To begin a chat session, click "Chat Now" and you will be asked for some basic details along with agreeing to Qudos Bank's Live Chat Conditions of Use and Privacy. Once you click "Chat Now" you will move into a secure chat session with a Lending Specialist who can help with your home loan enquiry.

How can we help?