Alert: international payment services maintenance - Saturday 7 March 2026, 4:00pm-5:00pm AEDT. During this period, customers will be unable to process international payments. This includes both customer-initiated payments via internet banking and staff-assisted payments through our contact centre. Learn more
VIP tokens are an alternative authentication method to SMS security codes. They are used to authenticate your Mobile App or Online Banking transactions. The token service is provided to customers living or regularly travelling overseas with an international number.
For customers with an Australian mobile number please use our Qsafe SMS authentication service which can be used both domestically and internationally (with roaming switched on).
You can register for Qsafe SMS within Online Banking.
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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