Interest Rate Increase - Wednesday 6 May 2026: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier, investor and commercial variable loans will increase by 0.25%, effective 20 May 2026. From 20 May 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Emails impersonating Qantas Money - We are aware of customers receiving scam emails falsely representing Qantas Money, requesting them to “verify” a card on their account. Never respond to unexpected emails and if you're ever unsure call us on 1300 747 747. Learn more.

What is 3D secure?

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Banking and Transfers
FAQs

What is 3D secure, why do I need a one time password to complete my online purchase?

3D Secure is a free service currently facilitated by VISA, MasterCard and Eftpos that lets customers transact online securely using their Debit or Credit Card.

3D Secure deters unauthorised card use and may help to reduce fraud.

It provides added assurance by verifying you while making online payments or purchases by issuing a One Time Password (OTP).

Not all merchants will use this service, it will only be initiated at the time of purchase if the merchant has enabled 3D Secure as part of their online service.

How can we help?