Interest rate increase – Thursday 5 February: Following the RBA’s decision to change the official cash rate, interest rates for owner‑occupier and investor variable loans will increase by 0.25%, effective 19 February 2026. From 19 February 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.
Direct Debits allow you to authorise a merchant or business to automatically debit your transaction account or Visa Card.
If you notice that the merchant or business has debited your account for an incorrect amount or frequency, you should contact them directly to resolve this.
A Direct Debit on an account is when you have authorised a merchant or business to debit your loan or savings account by quoting a BSB and an account number. The payment may be a one off payment or a scheduled re-occurring payment which has been set up by the third party (i.e. gym membership, utility company).
A Direct Debit on a Visa Debit/Credit Card is when you have authorised a merchant or business to debit your account by quoting your Visa card number. The payment may be a one off payment or a scheduled re-occurring payment which has been set up by the third party (i.e. gym membership, utility company).
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head offices are located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria, and the land of the Gadigal people of the Eora Nation in New South Wales.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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