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What will happen to branches?

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Merger
FAQs

What will happen to branches?

As part of our merger, customers of both Qudos Bank and Bank Australia will benefit from expanded in-person services, with access to 15 shared branches across New South Wales, Victoria, Queensland, and the ACT. You will be able to visit any branch—regardless of the brand—for help with general banking enquiries and basic transactions.

Each branch will be equipped with:

  • Internet banking kiosks that provide access to both Qudos Bank and Bank Australia online services and websites.
  • A concierge phone so our team can help you contact each Contact Centre directly, if you need additional support.
  • Six branches equipped with staff members from both Qudos Bank and Bank Australia.

How can we help?