Monday 18 May - Delay to limit changes: Previously communicated limit changes expected to take effect on Monday 18 May have been delayed until August. Customers will be provided with more information closer to the new effective date. 

Fee updates

We're committed to delivering lower fees and charges on a range of products and services

What's changing?

As we prepare for the merger with Bank Australia, we remain committed to delivering lower fees and charges on a range of products. Effective 1 July 2025, our fees and charges are changing.

Fee removal

Effective 1 July 2025, the following fees will be removed.

Deposit fees

Fee
From
To
Electronic debit rejection fee
$15
$0
Telegraphic Transfer Investigation
$25
$0

Home loan fees

Fee
From
To
Valuation administration fee
As per *
$0
Copies of documents other than statements
$5 per page and $25 per hour
$0

* 1 free Valuation up to the cost of $300 for loans under $1.0m. All other valuations are charged at cost. 1 free Valuation up to the cost of $600 for loans over $1.0m and up. All other valuations are charged at cost.

Credit card fees

Fee
From
To
Card replacements (after 2 replacements)
$10
$0

Fee reduction

Effective 1 July 2025, there will be a reduction in the following fees.

Deposit fees

Fee
From
To
Foreign Currency Conversion fee
3.65% of the transaction value
3% of the transaction value
Dormant accounts
$10 per year
$10 per year (per member, regardless how many accounts the member holds)
Staff Assisted International Payment (AUD)
$50 per transfer
$30 per transfer
Online International Payment in Foreign Currency
$20 per transfer
$10 per transfer
Visa emergency card fee ($USD)
$200
$175

Home loan fees

Fee
From
To
New mortgage establishment fees (Bridging, Construction)
$600
$595
Portability fee - new mortgage
At cost
$500
Fixed rate lock fee
$649
0.10% of approved loan amount (minimum fee $50)

Credit card fees

Fee
From
To
Visa Platinum Credit Card Annual Fee
$199
$189
Cash advance fee - domestic (Lifestyle and Lifestyle Plus cards)^
$5
$3.50
Cash advance fee - overseas (Lifestyle and Lifestyle Plus cards)^
$5 plus Foreign Currency Conversion fee
$3.50 plus Foreign Currency Conversion fee
Foreign Currency Conversion fee
3.65% of the transaction value
3% of the transaction value
Visa emergency card fee ($USD)
$200
$175

^Visa Platinum card: Cash advance fee – domestic remains at $5.00 and the Cash advance fee – overseas remains at $5.00 + Foreign Currency Conversion fee

Important Information

Fees and charges across our products are outlined below - these documents will be updated 1 July 2025.

Fees and charges brochure
Credit Card Key Fact Sheet
Telegraphic Transfers

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