Jailbroken device

< Back to 
Mobile Banking App
FAQs

How do I fix my jailbroken device so I can use the Qudos Bank app?

You may need to:

  • Remove jailbreak software
  • Restore/update your phone to its original operating system and or latest update

Contact your device manufacturer or mobile provider for support if needed.

Can I still access my money on a jailbroken device?

Customers can still access online banking through their regular internet browser via the banking website.

Why doesn't the Qudos Bank app work on jailbroken devices?

Jailbroken or rooted devices can be more vulnerable to:

  • Malware and viruses
  • Unauthorised access
  • Data theft

To help protect customers, the Qudos Bank app may block access when a device is detected as jailbroken or rooted.

What if my device isn’t jailbroken but I'm getting the error message?

In some cases, security settings or third-party software may cause a device to be incorrectly detected.

  • Restarting your device
  • Update its operating system
  • Reinstall the app

Contact Qudos Bank for assistance if needed.

How can we help?