When you've noticed something incorrect on your account, you should first confirm a few details. The first things to look for:
Once you've done this, have a chat to the individual or organisation the money went to. Often, contacting them is the fastest way to resolve a transaction dispute, because many have their own payment dispute processes (like Apple, Google and PayPal).
If the above suggestions don't help resolve your query and you'd like to dispute the transaction, read up on the information about your specific transaction dispute (i.e. Visa card dispute) and send us a Secure Mail within Online Banking.
Alternatively, we're always happy to chat if you call us on 1300 747 747.
Please note that there are different time frames that apply to different types of transaction disputes, so when in doubt, let us know immediately.