PayTo Agreement request

Interest rate announcement: Following the RBA’s decision to change the official cash rate, interest rates for owner-occupier and investor variable loans will increase by 0.25%, effective 15 October 2026. From 15 October 2026, deposit rates across the majority of savings products will also increase by 0.25%. Find out more.

Monday 5 October: We've updated our Savings Accounts and Payment Services Terms and Conditions to reflect the retirement of barcode deposit books and to improve the clarity of certain terms. Learn more.

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FAQs

Why can I no longer view the PayTo Agreement request from the merchant?

The PayTo agreement request must be authorised by the due date set by the merchant. If you can no longer see the pending request, this means the timeframe to accept the request has expired. You will need to contact the merchant or business directly to initiate the request again.

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We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.

We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.

Why can I no longer view the PayTo Agreement request from the merchant?

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