Planned maintenance - Digital Banking Services - Monday 2 March 2026 - Find out more

Financial abuse

What to do if you’re experiencing family violence or coercive control.

This page is for people experiencing financial abuse. Here you’ll learn about the steps you can take to protect your banking and what you can do if you’re in financial difficulty. If you're in immediate danger, call 000.

What is financial abuse? Signs to look out for

Financial abuse is a form of family violence that involves the use of power, control or manipulation over someone’s finances or financial situation.

Signs of financial abuse can include:

  • denying you access to your own finances, bank accounts and financial records
  • preventing you from working or studying
  • threatening to stop supporting you or your children
  • encouraging you to hand over control of assets you own
  • making you take out loans or credit cards in your name that are for someone else, or guarantee a loan
  • controlling all the decisions about how money is spent in your household
  • using joint debts to stop you leaving a relationship
  • asking you to explain all your spending
  • taking out loans or credit cards in your name, without you knowing
  • not paying their share of joint loans or delaying property settlements to cause you financial stress or hardship.

What is family violence?

Family violence (also called domestic violence) is any violent, threatening, coercive or controlling behaviour that occurs in a family or relationships, including past relationships.

It can happen to anyone, regardless of gender, age, ethnicity, sexuality or financial situation and refers to violence between family members such as partners, parents and children, siblings and more.

What is elder abuse?

Older people can be vulnerable as they often depend on others for help with financial tasks and decisions. Forms of abuse can occur often through people who are trusted including family members, support workers, carers, guardians and strangers. A common example of elder financial abuse is coercion, intimidation and misuse of Power of attorney or Guardianship.

How to contact us safely

The safest way to reach us is to call rather than message us.

Call 1300 747 747

(Outside Australia we’re on +61 2 9582 3200)

Monday to Friday 7:00am-7:00pm AEST/AEDT

Saturday 9:00am-5:00pm

Why calling could be best
If sharing an account or the other person can access your details, they may be able to see what you’ve written – whether you post it in internet banking or send an email.

If you do feel like sending an email is the safest option for you, please contact us on assistance@qudosbank.com.au.

National relay and other services

If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.

Simply become a registered user of the service, then dial 133 677 and ask for 132 888.

Alternatively:

  • Speak and Listen users phone 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888)

More links and information

  • 1800RESPECT (1800 737 732) – a free, confidential family violence and sexual assault support service that operates 24 hours 7 days a week. A free confidential online chat service is also available.
  • Lifeline (131 114) – 24-hour crisis support and suicide prevention service.
  • My Aged Care (1800 200 422) – links to state and territory elder abuse resource centres, plus information on how to get help, support and referrals.

®PayID is a registered trademark of NPP Australia Limited.