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This page is for people experiencing financial abuse. Here you’ll learn about the steps you can take to protect your banking and what you can do if you’re in financial difficulty. If you're in immediate danger, call 000.
Financial abuse is a form of family violence that involves the use of power, control or manipulation over someone’s finances or financial situation.
Signs of financial abuse can include:
Family violence (also called domestic violence) is any violent, threatening, coercive or controlling behaviour that occurs in a family or relationships, including past relationships.
It can happen to anyone, regardless of gender, age, ethnicity, sexuality or financial situation and refers to violence between family members such as partners, parents and children, siblings and more.
Older people can be vulnerable as they often depend on others for help with financial tasks and decisions. Forms of abuse can occur often through people who are trusted including family members, support workers, carers, guardians and strangers. A common example of elder financial abuse is coercion, intimidation and misuse of Power of attorney or Guardianship.
The safest way to reach us is to call rather than message us.
(Outside Australia we’re on +61 2 9582 3200)
Monday to Friday 7:00am-7:00pm AEST/AEDT
Saturday 9:00am-5:00pm
Why calling could be best
If sharing an account or the other person can access your details, they may be able to see what you’ve written – whether you post it in internet banking or send an email.
If you do feel like sending an email is the safest option for you, please contact us on assistance@qudosbank.com.au.
If you’re deaf or find it hard to hear or speak on the phone, you can contact us through the National Relay Service.
Simply become a registered user of the service, then dial 133 677 and ask for 132 888.
Alternatively:
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The information on this page is of a general nature and has been prepared without considering your objectives, financial situation or needs. Before acting on the information, consider its appropriateness to your circumstances.