page top

Attention: open in a new window. Print

At Qudos Bank we focus on a more rewarding way of banking, giving you a better deal and better service. It’s at the heart of everything we do, and you’ll experience it each time you bank with us. So no matter if you’re in Australia or when you’re overseas, we give you easy options to access your money and apply for our products and services.

  Online Banking
Our secure Online Banking service means access to your accounts 24 hours a day, seven days a week. Whether you’re at home or abroad.

Once logged in, you can:

  • View and print your current account balances and transaction history
  • Transfer money between your accounts and externally
  • Pay your bills with BPAY
  • Apply for products and services including our high interest online savings accounts, home loans, personal loans, credit cards and Super
  • Register for e-statements to receive your statements electronically
  • Update your personal details

Keeping you secure within Online Banking

We’ve introduced extra security, so you’ll feel safer banking or shopping online.

QSafe SMS is the latest in Qudos Banks’ online security and is used by leading financial institutions in Australia. This free service works by providing you a 6 digit code via text message to your Australian mobile or landline number. You’ll use it when making new transfers or BPAY payments within Online Banking.

For our Members living overseas, we have an alternative solution. Please contact us on 1300 747 747 to find out more.

For more information, download our Guide to Online Banking or view our Onling Banking FAQs.

  QActive Mobile and Tablet Banking

QActive is compatible with most Apple and Android devices (both mobile and tablet), providing a streamlined and easy to use interface.

Our QActive app makes it easy to:

  • Check your account balance and recent transaction history on your account dashboard
  • Set up your own quick balance preference (quick display without logging in)
  • Search for transactions
  • Set up a dedicated PIN to secure your App
  • Make BPAY® payments and transfer to your saved favourites in Online Banking
  • Find our branches and ATM network on the move

To download your new QActive Mobile Banking app, please visit the App Store or Google Play and search ‘Qudos Bank.’

For more information, download our Guide to QActive or view our QActive FAQs.

  ATMs

All Qudos Bank, Westpac, St. George, Bank of Melbourne, Bank of SA and Travelex ATMs form part of our preferred network, giving you access to over 3,000 ATMs across Australia.

Locate your closest ATM here.

  Branches

Drop into your nearest branch to do all your banking, from applying for a loan; right through to booking a meeting with a Financial Planner.

Locate your closest branch here.

  Telephone Banking

Our Telephone Banking service gives you 24 hour access to your accounts from any touch phone at the cost of a local call – regardless of where you are within Australia.

Once you’ve registered, you can:

  • Check your account balances
  • Make BPAY payments
  • Check transactions made on your accounts
  • Check your loan account balances
  • Obtain details on your interest earned in the last financial year

Our dedicated Telephone Banking line is 1300 360 865.

  Electronic Payments

Direct Debit

You can set up pre-arranged payments on specified dates to billers and merchant businesses from our accounts.

Direct debit arrangements could be used to pay:

  • Utility bills
  • Insurance payments
  • Credit card repayments
  • Loan repayments
  • Charitable donations

To set these up you will need to speak to your biller or merchant business, noting that you may need to quote our BSB 704 865 and your account number.

Direct Credit

You can take full advantage of our interest rates, by having money directly credited to your interest earning Qudos Bank account. You can easily set up a direct credit for your:

  • Salary
  • Pension/allowance
  • Tax refund

To set up a direct credit, contact the provider of the funds and supply our BSB 704 865 and your account number.

Auto Transfers

This service enables you to make a regular payment or transfer to yourself or another person from your savings account.

Auto transfers can be set up to recur (e.g. weekly, fortnightly, monthly or quarterly) for an indefinite or fixed number of payments or transfers.

If you’re already a Member and registered for Online Banking, you can set up your own auto transfers online. All you need is the BSB and account number of the recipient.

  Bank@Post

Yet another channel to access your accounts with Qudos!

We offer our Members banking through Bank@Post because, with 3,100 participating offices across the country, you’re likely to have one near your home or office.

Bank@Post is a banking service available offered at participating Australia Post offices across Australia.

Services offered at Bank@Post

  • Withdraw or deposit funds
  • Deposit cheques
  • Pay your bills
  • Access money order services

How do you use Bank@Post?

You must have your CueCard or Visa Debit Card linked to the savings account that you want to transact on. Simply present your card and tell the Australia Post staff that you would like to make a Bank@Post transaction. Then just swipe your card and enter your PIN to begin.

Please note, cheques deposited as part of a Bank@Post deposit may take up to 10 days to be available.

Where is my nearest Australia Post Office?

To locate your nearest Bank@Post office auspost.com.au.

  SMS Alerts

SMS Alerts allows you to stay in touch with all your accounts via alerts sent to your mobile phone.

You can also send a request via SMS to receive the balance of your accounts or the last three transactions on an account.

To apply!

To register for SMS Banking, simply log on to Online Banking and select the ‘Services’ tab, then click on ‘SMS Alerts’. Enter your details and the alerts you’d like to receive.

Alerts and requests available
Direct credit Get notified instantly when your pay, or any other direct credit gets paid to your account.
Direct debit Get notified instantly when a direct debit has been made.
Low account balance Get an instant alert when your balance hits a low amount you’ve specified.
High account balance Get an instant alert when your balance hits a high amount you’ve specified.
Scheduled balance Set up a regular alert that gives you a balance of your account(s) either daily, weekly, fortnightly, monthly, quarterly, half-yearly or yearly.

A fee of 25c applies for each SMS Banking message sent to your mobile phone in addition to any fee charged by your provider for sending text requests.

Please note: SMS scheduled Alerts are only available between 6am and 6pm. Qudos SMS Banking is available in countries with the GSM network and can only be registered to Australian mobile phone numbers. Please refer to the Terms and Conditions for more information.

  BPAY

BPAY is the faster, more efficient way to pay your bills. And with over 14,000 billers available, it’s also the most convenient as you can pay your bills in one go!

Plus, with our Online Banking and Telephone Banking services you can schedule payments for a later date and forget about them. BPAY also lets you choose which account you pay from – savings, Qsaver or credit card.

(Note: not all billers accept payment via credit card).

How to pay with BPAY

Simply follow the below steps:

  •  Log on to Online Banking or Telephone Banking
  •  Select the BPAY tab on the menu bar of Online Banking and follow the simple instructions
  •  Look for the distinctive BPAY logo on your bills
  •  Enter in your Biller Code and Reference Number
  •  Wait for and record your receipt number

 

Download our Ways to Bank eBrochure here.