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Online Banking

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Our secure Online Banking service provides access to your accounts 24 hours a day, seven days a week. Whether you’re at home or abroad.

 

Qudos Bank Online Banking Features

  View and print your current account balances and transaction history
  • Select your account and click to view
  • Set your search terms (last 90 days for example or keywords)
  • Download as a xls, csv, qif or pdf file
  • Send to print or save to your device
  Transfer money between your accounts and externally
  • Select the Transfer/Pay option from your dashboard menu
  • Select Transfer to move money between your accounts
  • Select Pay A Member to pay another Qudos Bank customer
  • Select Pay anyone to pay to an external financial institution or new payee
  Pay your bills with BPAY
  • Select the Transfer/Pay option from your dashboard menu
  • Select the BPAY option
  • Enter a biller code and customer reference number to complete a payment
  Apply for products and services including our high interest online savings accounts, home loans, personal loans, credit cards and Super
  • Select the Apply option from your dashboard menu
  • You can then select to apply for a loan (home loan, personal and car loans and credit cards)
  • Or you can create a new savings account (Bonus Saver, QSaver, Qantas Points Saver, Cash management or Term Deposits)
  Register for e-statements to receive your statements electronically
  • Select the services option from your dashboard menu
  • Select the e-statements option
  • Click Next to continue, then read the Terms and Conditions before clicking Accept
  • You can now view all of your previous Quarterly Account statements online.
  Update your personal details
  • Select settings from your dashboard menu
  • You can update your address, contact and work details
  • You can also change your password, notification settings, account order and transaction limits.

 

Keeping you secure within Online Banking

QSafe SMS is a free service providing extra security when you bank or shop online. SMS authentication is used by leading financial institutions in Australia and works by providing you a 6 digit code via text message to your Australian mobile or landline number. You’ll use it when making new transfers or BPAY payments within Online Banking.

For our Members living overseas, we have an alternative solution. Please contact us on 1300 747 747 to find out more.

For more information, download our Guide to Online Banking.

 

Online Banking FAQs

  How do I register for Online Banking?

Please call us on 1300 747 747 and our customer service team can help set up your Online banking details. Alternatively, you can visit your closest branch.

Once you've registered, you can find our Online Banking login in the top right hand side of our website.

  How do I get a password for Online Banking?

You can obtain an Online Banking password by visiting your closest branch or by calling our customer service team on 1300 747 747.

Your first Online Banking password will be a random password. When you access Online Banking for the first time you will be asked to change this password.

  How do I reset my password in Online Banking?

If you’ve forgotten your password, you’ll now be able to reset it yourself in Online Banking. Simply click on the ‘Forgotten Password’ button. You’ll then be asked to fill in your details (member number, first name, surname, date of birth, email, mobile number and postcode), in order to verify your identity. Once all inputs are entered, you will then be re-directed to a confirmation screen.

From here, you’ll be asked to confirm your details. If all your details are correct, you can hit the reset button. You will be issued with a temporary password via SMS which you’ll need to change upon your next login.

If you experience any difficulties resetting your password, please call us during business hours on 1300 747 747 or drop by your closest branch.

  How long will it take for my transfer to reach an account at a different financial institution?

Transfers to accounts at other financial institutions via EFT or BPAY will usually take up to 3 business days to arrive in the destination account. Please note that funds transferred on a weekend or public holiday may take longer as they will leave your Qudos Bank account during end of day processing on the next business day.

End of day processing occurs each weekday at 2:50pm (AEDT).

  How do I activate my new card?
  • Log into Online Banking.
  • Once you are logged in, click on 'Services' and then 'Activate Card' in the drop down.
  • You will need to ensure you have QSafe SMS activated and request your code.
  • Select the cards to be activated and follow the prompts.

If you don’t have access to Online Banking, please call our customer service team on 1300 747 747.

 

Discover more ways to bank or download our Ways to Bank eBrochure.